Sarah Raven

If they stated in their T&C's that gift voucher purchases would only be refunded to a gift voucher, then I might not have grounds to argue. However, they don't state that at all. I'm also not asking for a refund because I changed my mind about their product, but because the products they are selling are faulty. I'd be happy for them to refund the purchaser of the gift voucher instead, but I've only had actual cash refunds for gift voucher purchases from other companies in the past so I don't accept they can't do it.