Sarah Raven

I think Sarah Raven seeds are rather pricey, but I was given a gift voucher for my birthday last year and finally got round to getting my order in last week. The seeds arrived yesterday, but there was a packet missing. I emailed them late last night, and I had a response around 2pm today. They apologised and have immediately arranged to send the missing seeds.

So (assuming that the missing seeds do come) they get a thumbs up on the customer service front at least! Some of the bigger companies could learn from their example...