Sloping gardens

Thank you. It seems it is something along those lines, but it's possible the leasehold was never registered in the first place. I'm hoping it can all get sorted quickly, but I'm also having trouble with communication. All I need is for my solicitors to say "The leasehold isn't registered but we have checked that the vendor's conveyancers have applied for this and provided proof that it needs to be expedited. In my experience, this will take a few weeks/6 months/10 years..." With two sentences, she could have explained what was happening and how this would impact on the purchase.

Instead, she has just quoted what the vendor's conveyancers have said about the leasehold not being registered with no further information. When I asked for clarification, she sent me three lines that didn't really make sense and with no attempt at punctuation. When I look at what I'm paying her per hour, particularly compared to my own hourly rate as a professional, I can't understand why she would respond in a manner I find so rude and so uninformative. It's not a WhatsApp chat with a friend, it's a formal email to a paying client!